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Hold or Resume Orders

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Place an order on hold and resume it at a later time.

Avatar Order Entry > Order Entry Client Information > Client Profile / Physicians Orders

  • Orders that have been placed on hold can be resumed.
  • Discontinued and expired orders cannot be held or resumed.
  • Orders that require validation cannot be held or resumed other than to resume an order that should not have been held, or to correct the resume order information.
  • When myAvatar Order Entry is integrated with RxConnect, the 'Reviewing Practitioner Who Is Not Enrolled' field is hidden. This change supersedes any registry settings that might otherwise control this fields.

Prerequisites:

  • An order must be put on hold before it can be resumed.
  1. In the Select Client screen, enter the client name or ID and select. Click Select.
  2. In the Hold/Resume section, select  the order entry source.
  3. In the Delayed Entry field, select if the order is delayed. If the client has been discharged it is recommended the order be delayed. Delayed orders are filed after the order has been given to a client.
  4. In the Order Action field, select either Hold Order or Resume Order.
  5. Click Display Order List / Select Order(s) to display the Order Entry Client Profile Order List/Selection screen. Choose the orders, click Ok. Multiple orders can be selected. The order status displays to the right of the practitioner ID.  When resuming orders, the Practitioner ID that displays in the Order Entry Client Profile Order List/Selection screen is for the reviewing practitioner associated with the corresponding Hold Order action.
  6. Click Display Details of Selected Orders to view the Client Profile - Single Order Detail report for the selected order.
  7. If appropriate, click Re-Screen Order to perform clinical screening on the order. The order is checked against active orders for the client. If potential problems are detected, a message displays. The Re-Screen Order button is enabled when the 'Clinical Screening Feature Available' registry setting is enabled, and at least one of the selected orders is a pharmacy order type.
  8. In the Reviewing Practitioner field, enter the reviewing practitioner name or ID and select. The Reviewing Practitioner field is populated with the staff member associated with the user if Yes was selected for the Use Staff Member As Ordering Practitioner field in the Order Entry User Definition form.
  9. If the practitioner is not enrolled in the facility, in the Reviewing Practitioner Who Is Not Enrolled field, enter the practitioner name.
  10. In the Review Date and Review Time fields, enter the date and time the order was reviewed.
  11. In the Effective Date field, enter the order start date. The order effective date can be set to a future or past date.
  12. In the Effective Time field, enter the time.
  13. In the Hold/Resume Reason Code field, select the hold or resume reason code.
  14. In the Hold/Resume Reason Text field, enter the hold or resume reason text.
  15. If the order entry source has the Require Read-Back Confirmation extended dictionary set to Yes, the 'Confirmation: This Order Was Read Back to the Ordering Practitioner' field displays. Select Yes if the order was read back to the ordering practitioner.
  16. In the Print Notification(s) field, select Yes if a notification should be printed when the order is filed.
  17. Click File Data or File Data and Print Order.