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myAvatar User configuration for Netsmart Telehealth

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For myAvatar integrated systems, access to Netsmart Telehealth must be configured for the users.

Note: Any changes to both the Practitioner Enrollment form and the User Definition form must be submitted for the changes to save in both the integrated applications.

► Enable the Telehealth widget

The Telehealth widget must be associated with the desired view(s) in myAvatar. This process should be performed on all views that require access to Netsmart Telehealth.

  1. In myAvatar, search for View Definition or go to Avatar PM > RADplus Utilities > Widget Management > View Definition.
  2. Use the Select View button to choose the existing view that requires access to Netsmart Telehealth.
  3. Select Associated Views and find the Netsmart Telehealth widget on the left side of the screen.
  4. Once the checkbox next to the Netsmart Telehealth view is selected, it also displays on the right side of the screen.
    • Drag and drop the views on the right side of the screen to reorder the list. This is how they will display on the taskbar from left to right.
  5. When finished, select OK.
  6. Submit the View Definition form to save any changes.
► Enroll the practitioner

Practitioners must be properly configured in myAvatar to enable the integrated use of Netsmart Telehealth. This process should be performed on all practitioners that require access to Netsmart Telehealth.

  1. In myAvatar, search for Practitioner Enrollment or go to Avatar PM > Practitioner > Practitioner Registration > Practitioner Enrollment.
  2. Search for and Select Staff to configure/enroll. If the user is not already enrolled as a practitioner, complete the form as detailed in the Practitioner Enrollment article.
  3. To enable this user for Netsmart Telehealth text notifications as a practitioner, complete the Office Telephone number.
  4. Submit the Practitioner Enrollment form to save any changes.
► Configure the user

Users must be properly configured in myAvatar to enable the integrated use of Netsmart Telehealth. This process should be performed on all users that require access to Netsmart Telehealth.

  1. In myAvatar, search for User Definition or go to Avatar PM > RADplus Utilities > System Security > User Maintenance > User Definition.
  2. Search for and Select User to be configured for Netsmart Telehealth.
  3. Make sure the Office Telephone (1) is completed and accurate. This is the number that Netsmart Telehealth will use when sending text notifications.
  4. Go to Forms and Tables and perform the following actions:
    1. Choose the button Select Forms for User Access, then enable Launch Telehealth and choose OK.
    2. Under Netsmart Mobile App Access, select Telehealth to enable.
    3. Under Netsmart Mobile App User Role, select the appropriate telehealth role for this user.
      • System Admin gives the user system administrator privileges in Netsmart Telehealth.
      • All other roles selected will default the user to provider privileges in Netsmart Telehealth.
  5. Go to User Caseload and enable the selection Is User a Staff Member, then tie the user to the associated staff member from Practitioner Enrollment.
  6. Go to Supplemental and complete the Organization Email Address. This is used for email notifications from Netsmart Telehealth.
  7. Submit the User Definition form to save the changes.
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