ERA Troubleshooting steps
Path: Transactions>General>ERAs
If the ERA files contain the claim ID and patient ID switched in order, the application experiences issues to correctly identify them. To correct this, perform the following actions:
- Click Cancel.
- Perform steps 1 – 5 in the procedure above.
- Select the Check Patient Code and Claim Id in all segments check box to identify the patient code and claim ID in the ERA file segment by segment.
Note: This check box is available only for ANSI 835 ERA files. Using this check box might slow down the application performance. - Click Process File.
- Proceed with step 8 in the procedure above.
Associated pages
- About Electronic Remittance Advice (ERA)
- Electronic Remittance Advice (ERA) processing stages
- About Electronic Remittance Advice (ERA) processing logic
- ERA processing logic - claim level
- ERA processing logic - claim details level
- ERA Data tab
- ERA Data tab - Claim level
- ERA Data tab - Service lines
- ERA Data tab - Payments, adjustments, and denial adjustments
- ERA Data tab - Detail errors and warnings
- ERA File tab
- ERA fatal errors
- ERA detail errors and warnings
- About applying payments and adjustments in case of levels conflict
- Process ERA file
- About Remittance Advice report
- Remittance Advice report details
- Calculation logic for new balance on ERA report