Allow access to the Foster Care Portal
Access to the Foster Care Portal must first be granted from within the solution. All accounts are assigned per individual. Each family member requiring access should be provided with their own account and should not share that information with other family members.
Configure Portal Access for an applicant
- Navigate to Resource Families > Applicants > General Information.
- Under Select Family, search for and select the family.
Note: If the applicant is already attached to the family, their information is automatically pulled into the form. - To create a new applicant for this family, choose Select Applicant, then New. Complete the form.
- On the left, select Household Members.
- Within the Members Information grid, select the black arrow to expand the row.
- In the Household Member field, select that person's name to launch the Applicant Member Information form.
- In the Applicant Member Information form, select the Portal Access tab.
- Check the box to Allow Access to Portal.
- In the Email Address field, enter the member's email address.
Note: Email addresses can only be used once per environment for Foster Care Portal access. If multiple family members need to have portal access then they each need a unique email address. - Select Portal Navigation Scheme to launch the lookup table and choose the navigation scheme that was created for Foster Care Portal users.
- Select Portal Worker Role to launch the lookup table and choose the worker role that was created for Foster Care Portal users.
- Select Save.
After the administrator configures and provides the family member access to the portal, the family member must complete the steps below to activate his or her portal access.
Access the Foster Care Portal
After the member's portal access has been setup and saved, the system sends an email with a temporary password.
- Select the hyperlink in the email to launch the Foster Care Portal login screen. Users can also copy the hyperlink in the email and paste in the address field in their browser.
- Enter the username, which is the email address, and the temporary password, then select Login.
- The user must enter the date of birth associated with the portal user, then select Verify.
- The system requires a new password is entered. In the Password field, enter your new password.
- Click Change Password.