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User Failed Authentication Question

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Create a security question to prompt you if you log in to myAvatar with an incorrect password. Each myAvatar user sets this form up for themselves.

When you attempt to log in with an incorrect password, you will be given the option to answer the security question you set up here. "You have entered an invalid password. Do you wish to answer your failed authentication question?" 

  • You can click No and try your password again.
  • If you click Yes and answer the question correctly, your existing password is invalidated, and an email with a temporary system-generated password is emailed to the address indicated in your account. When you log in with the temporary password, you will be prompted to enter a new password of your choosing.
    Note:  There may be a short delay as the email processes. The best practice is to wait for the email to arrive. If you submit your answer to this question multiple times, you will continue to receive new emails with temporary passwords. Make sure you are entering the temporary password from the most recent email.
  1. Go to: RADplus Utilities > System Security > User Maintenance > User Failed Authentication Question
  2. In the System Code field, enter the system code.
  3. In the Username field, enter the user name.
  4. In the Password field, enter the user’s password.
  5. In the Activate Question field, select Yes to enable the authentication question.
  6. In the Failed Authentication Question field, enter the question the user must answer to log in to myAvatar .
  7. In the Failed Authentication Question Answer field, enter the answer to the failed authentication question. Users are sent an email with a system-generated password when they answer the question correctly.
  8. In the Email Address field, enter the user’s email address.
  9. Click Test Email to send a test email. Email must be set up in the System Generated Email Settings form.
  10. Click Submit.

Note: The data for the User Failed Authentication Question form is not available in SQL for reporting purposes. You can use the Report of System Usage or the Event Log Report to see which users accessed the form.

Coordination with System Security Defaults

  • Deactivated users will not be presented with the option to answer an authentication question.
  • If your user account is set up with limitations on the number of login attempts (Yes being selected in the Deactivate User After a Specified Number of Login Failures field of the System Security Defaults form), you will be given the opportunity to answer this authentication question only until you run out of available attempts.
    • For example, if your account is set up with a maximum of five attempts, you will be presented with the option to answer the authentication question after each of the first four failed attempts. Upon failing the fifth attempt, your user account is deactivated and you will not be given the opportunity to answer the question. Your account will need to be reactivated by a system administrator.
  • If your user account has no limitations on the number of login attempts (No being selected in the Deactivate User After a Specified Number of Login Failures field of the System Security Defaults form), you will be given the opportunity to answer this question after every failed attempt.
► Test Script

For implementing new systems or new functionality, download the following standard test script for this feature. Please contact your Netsmart representative for more information about Test scripts.