Troubleshoot View Referral link
If the View Referral link for a specific patient does not appear, consider the following:
| Potential Issue | Solution |
|---|---|
|
The Interface with the Netsmart Referral Management is not installed or not licensed. |
Ensure the Interface is properly installed and licensed. |
|
The correct version of Netsmart Homecare is not present. |
Ensure Netsmart Homecare is version 5.1. or higher. |
|
You do not have the correct permissions to view referrals. |
Contact your Netsmart Homecare administrator to determine if you have been granted permission to view referrals. |
|
The patient was not originally created from an Netsmart Referral Management referral. |
If you are certain the patient was created from an Netsmart Referral Management, look at other admission periods to see if perhaps the link is displaying on that tab. |