View Calls
Complete the steps in this topic to view a recorded call.
View and Filter Calls
Note: By default, only the calls processed by the current user today are displayed.
- To refine the calls displayed in the list, complete any of the following optional steps as appropriate:
- To see all calls received by other users, deselect the My Calls Only checkbox on the Call Center toolbar.
- To change the date range, update From and To fields.
- To further filter the calls, a filter based on data displayed in listing can be used, same as in any other listing:
- Click Refresh.