Provide user access to the Resource Family Portal

Configure Portal Access for a Resource Family Member 

1. Navigate to Resource Families > General Information > General Information.
2. In the toolbar, click Select Family.
3. In the Groups dialog, search for and select a family. 
4. Select the Home Member Information select a member's name. 
5. In the Resource Family Member dialog, click the Portal Access tab. 
6. Select the Allow Access to Portal check box. 
7. In the Email Address field, enter the member's email address.
8. Click Portal Navigation Scheme and select Foster Parent Nav.
9. Click Portal Worker Role and select Foster Parent Role. 
10. Click Save.

After the administrator configures the Resource Family Portal and provides the family member access to the portal, the family member must complete the steps in this article to activate his or her portal access. 

Note: Portal access accounts are assigned per individual.  Each family member requiring access should be provided with their own account and should not share that information with other family members.

Access the Resource Family Portal

After the member's portal access has setup and saved, the system sends an email with a temporary login password.

1. Click the hyperlink to open the Resource Family Portal login screen. (You can also copy the hyperlink in the email, and paste in the address field in Google Chrome).

System Result: The log in page for the Resource Family Portal is displayed. 

Reset your Password

1. In the Resource Family Portal login screen, click the Forgot your password? Click here link.
   System Result: The system will display an E-mail address field. 
2. Enter your email address and click Go. 
   System Result: The system sends a password reset email with a temporary password and a link to the portal.
3.  Click the link in the email to access the Resource Family Portal Log In screen.
4. Enter the user name, temporary password provided, and click Login. 
   Note: You will be prompted to enter your date of birth for security purposes.
5. Enter your date of birth and click Verify. 
6.  The system requires you to enter a new password. In the Password field, enter your new password.
7. In the Re-Type field, reenter your new password.
8. Click Change Password. 

► See Also

• About the Resource Family Portal
• Configure the Resource Family Portal URL
• Configure staff security for the Resource Family Portal
• Configure viewable items for the Resource Family Portal
• Configure events for the Resource Family Portal