Waiting Room administration
Waiting Room status
For tracking and reporting purposes, Waiting Room includes several possible statuses that may be recorded. A change in status updates the waiting room tables with the change in status and the time of the change. The statuses available for selection are:
| Status | Description |
|---|---|
| Expected | For phone-in clients that have been added to a time slot but have not yet arrived |
| Present |
|
| In Treatment |
For clients that have been taken from the waiting room for their visit |
| Cancelled |
|
Storing data for reporting and auditing
Administrators can track data related to wait times, productivity, and staffing in client-facing tables that display current waiting room data (waiting_room_current) and historical waiting room data (waiting_room_history).
The following tables are available to query for waiting room data:
- waiting_room_current
- waiting_room_history
- appt_site_waiting_room
- appt_site_waiting_room_audit
- AppointmentWaitingRoom
- AppointmentWaitingRoomAudit
- AppointmentWaitingRoomQuery