Waiting Room widget - Front Desk View

The Front Desk View for the Waiting Room widget lists clients that have arrived and been checked in for a scheduled appointment and shows how long they have been waiting. 

In this view, Front Desk staff members can:

• check in clients for scheduled appointments
• add appointments for walk-in clients
• prioritize clients who appear to be in crisis
• click on the client's name to put the client in context
• hover over the client's name to view appointment details, including:
  • name
  • DOB
  • age
  • guarantor
  • reason for return
  • practitioner
  • service
  • start/end appointment time
  • appointment status
• rearrange the order of appointments based on priority
• indicate the action of the appointment; available actions are based on the appointment type
• indicate which stage of the appointment the user is at; available stages are user defined in a dictionary
• see which appointments are telehealth visits

Select the Waiting Room/Site to view the waitlist that shows clients and details about their appointments that include:    

• appointment type
• client name
• arrival time
• time waiting
• reason for visit
• requested practitioner
• requested practitioner language

Icons in the Type column identify the type of appointment:

Icon	Description
	Clients in the waiting room that are pending a telehealth appointment
	Walk-in or phone-in clients that have arrived for their appointment
	Clients with an appointment scheduled in the Scheduling Calendar that are currently in the waiting room
	Phone-in clients that are in an 'Expected' status but have not yet arrived
	Walk-in or phone-in clients that have arrived and have been marked as 'Priority' for the waitlist