Close Incident
Close Incident allows you to either close an incident or open a closed incident. You can also use this form to indicate corrective actions that have taken place as well as the person that the incident was reported to.
Note: For a closed incident to be edited on the Open Incident form, it must be changed to open in the Close Incident form.
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Go to: Avatar PM/Avatar MSO > System Maintenance > Close Incident - In the Select Incident screen, search for the incident name or ID#, and select the incident from the list of results. The Close Incident form displays.
- In the Incident Status field:
- Select Open to open a closed incident.
- Select Closed to close an open incident.
- The Incident Closed By field displays the user who closed or is closing the incident. Edit as necessary.
- In the Date Incident Closed field, enter the incident closed date.
- In the Significant Incident field, select Yes if the incident was significant.
- In the Corrective Actions field, select the corrective action.
- In the Incident Reported To field, select the person the incident was reported to.
- Select Submit.
