Void/Refund Receipt - PM

Void a receipt, or refund payments for a receipt. Voiding a receipt reverses payments posted for the receipt. Charges are applied to the client's account.

Prerequisites:

• A receipt must be defined in the Receipt Definition form.
• A receipt must be generated in a remittance processing form.
• The posting code associated with the remittance must have Generate Receipt set to Yes in the Posting/Adjustment Codes Definition form.

1. ---

   Go to: myAvatar PM > Billing > Remittance Processing > Void/Refund Receipt

2. In the Client field, enter the client and select.

3. Click View Ledger to display the Void/Refund Receipt work screen.

4. In the Receipt Number field, select the receipt number.

5. In the Void Or Refund field:

• Select Refund to refund individual payments for a receipt
• Select Void to void an entire receipt.

5. Click Select Payment(s) to Refund to display the Select Payment(s) To Transfer screen.

6. Select the payments, click Ok.

7. In the Posting Date field, enter the posting date.

8. In the Date Of Receipt field, enter the date payment was received.

9. In the Reverse Code field, select the reversal posting code (Posting/Adjustment Code Definition form).

10. The Dollar Amount To Be Voided Or Refunded field displays the amount paid for the receipt.

11. Click Update Temporary File to update the temporary file for changes made in this form. A dialog displays the amount selected for posting, the guarantor balance, and available actions.

12. If appropriate, click Clear to remove all posting data for the client.

13. Click Submit.

► Registry Settings

• Allow Partial Receipt Refunds
• Allow Partial Receipts