Perceptive/ImageNow Support Options - Perceptive
Who do I contact for Perceptive/ImageNow questions?
Netsmart clients with Perceptive/ImageNow configured for their Netsmart EHR software should always contact Netsmart Technologies for assistance.
Clients can submit a case through the NetsmartCares portal or call Support.
If I use the NetsmartCares portal to submit a case, what information is required?
In addition to the standard information (i.e. account, contact name, priority, urgency, whether it's a patient safety issue), please be sure to enter the following:
| Category | Information |
| Product Family | Select the Netsmart solution impacted |
| Product | Perceptive |
| Release | Select if applicable |
| Function | Select if applicable |
| Subject | Provide a short description of the problem |
| Description |
Please include as much information as possible
|