ImageNow Support Options - Perceptive
Who do I contact for ImageNow questions?
Netsmart clients with ImageNow installed/configured to work with their Netsmart EHR (electronic health record) should always contact Netsmart Technologies for assistance.
Clients can call support, submit a ticket via the portal, or send an email to netsmartsupport@ntst.com.
If I use the Netsmart Cares Portal to submit a case, what information is required?
In addition to the standard information (i.e. account, contact name, priority, urgency, whether patient safety issue), please be sure to enter the following:
| Category | Information |
| Product Family | Select the Netsmart solution impacted |
| Product | ImageNow |
| Release | Select if applicable |
| Function | Select if applicable |
| Subject | Provide a short description of the problem |
| Description | Please include as much information as possible
|