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ImageNow Log Files - Perceptive

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Log files should be reviewed periodically, and when troubleshooting. 

Log File Locations

Logging information can be found in three major default locations:

Location Description
\inserver6\log Log files associated to the ImageNow application and all its agents.
\Program Files\Apache Software Foundation\Tomcat 7.0\logs Log file associated to the Tomcat WebServices; may have information regarding the viewing and integration components of the Netsmart Technologies solution.
\AppData\Roaming\ImageNow\log This location contains the log files associated to the client work station connection information and would be present on the work station that is attempting to connect to ImageNow server.

    There may be information regarding myAvatar, Tier, Insight, and/or myEvolv solution delivery issues.  These logs vary by solution.  More information will be provided as it becomes available.