Welcome to Homecare window

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In the Welcome to Homecare window, you must enter your login and password to access the application.

You can also select the server you want to use if you have access to more than one server.
When logging in to a field unit, you can synchronize your data with the data on the server.

This window consists of the following fields:

Field	Description
User Name	Enter your username. Note: If this field is unavailable, and a supervisor wants to access the laptop in Field Mode, right-click to access the Supervisor Override option. A supervisor with the appropriate permissions can then log in and upload any unsynchronized data.
Password	Enter your password. If you forgot your password, click the Forgot your password link to see a password hint or reset your password based on the security settings defined in the Password Vault Window in Administration>Configuration>Operators. Note: The Forgot your password link is not available for technical support staff or when using supervisor override in Field Mode. When you click the Forgot your password link, the Password Hint dialog opens displaying your password hint if it was defined in the Password Vault window. If so, you can click the Reset Password button and correctly answer three security questions in the Reset Password dialog. The answers are not case sensitive, but they must exactly match the answer entered in the Password Vault window. To check your answers, click the Check Answers button. After answering all questions correctly, you can enter your new password and its confirmation in the appropriate fields.
Server	Specify the name of the server you want to access. Right-click to access the Configure Server(s) window.

Field

Description

User Name

Enter your username.

Note: If this field is unavailable, and a supervisor wants to access the laptop in Field Mode, right-click to access the Supervisor Override option.

A supervisor with the appropriate permissions can then log in and upload any unsynchronized data.

Password

Enter your password.

If you forgot your password, click the Forgot your password link to see a password hint or reset your password based on the security settings defined in the Password Vault Window in Administration>Configuration>Operators.

Note: The Forgot your password link is not available for technical support staff or when using supervisor override in Field Mode.

When you click the Forgot your password link, the Password Hint dialog opens displaying your password hint if it was defined in the Password Vault window.

If so, you can click the Reset Password button and correctly answer three security questions in the Reset Password dialog.
The answers are not case sensitive, but they must exactly match the answer entered in the Password Vault window.
To check your answers, click the Check Answers button.
After answering all questions correctly, you can enter your new password and its confirmation in the appropriate fields.

Server

Specify the name of the server you want to access.

Right-click to access the Configure Server(s) window.

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