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Product Updates

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You can load updates and customization packs for all myAvatar applications using the Product Updates form. 

myAvatar provides a single location for loading all application product updates and customization packs. The Product Updates form replaces the individual Product Update and Customization Pack Installation forms.

Note:

  • Beginning with RADplus 2020 Monthly Release 2020.00.00, 2019 Update 135, web services will be disabled while update installations are in progress. The web services will be disabled for five minutes after closing the Product Updates form. This update also includes functionality to abort an update installation if before or after an update is loaded another process is identified that may interfere, or rollback, the process being updated and reports an error in the 'Update Installation Status' section of the form.
  • Setting the registry setting 'RADplus > Database Management > Updates > Enable Update Pre-Load' to 'Y' for the Product Updates form provides support for the installation of updates which have been preloaded into the system by Guardiant.
  • Application updates and customization packs must be loaded for each parent application. For example, myAvatar PM updates are loaded in the Product Update and Customization Pack Installation form under RADplus menu in myAvatar PM.
  • When myAvatar functionality is updated, the user must be given access to the new functionality in the User Definition or User Role Definition forms.
  • Large files may take several minutes to load, review, and install.
  • Product updates are not permitted to be installed while an 837 Professional and/or Institutional file is being automatically processed. This is to prevent the possibility of adverse impacts on the 837 process. In the event that there is an 837 file being processed at the time when updates need to be loaded, you can see the status of the process in the myAvatar MSO Import\Export File Configuration form. In the case where there are multiple 837 Professional and/or Institutional files that need to be automatically processed, the automated 837 processing functionality will resume automatically upon successfully loading the update(s) and/or aborting the update installation process.

Follow these steps to install monthly updates, quarterly updates, or customization packs.

Prerequisites: All users (except the user running the Product Updates form) must be logged out of {{AVSolutionSuite}} .

  1. Go to: RADplus Utilities > Database Management > Product Updates
  2. Open the Product Updates form.
  3. Click Select Application.
  4. Select an application, such as PM.
  5. Click Select Update/Customization Pack.
  6. Browse and select an update.
  7. Click OK.
  8. Click Review Update/Customization Pack Contents.
    The Update/Customization Pack Contents box will display details about the update selected.
  9. If the selected file is for a product that is not installed in the namespace, an error message will display. Click OK to continue.
  10. Click Install Update Customization Pack. 
  11. The message 'Update Loaded' displays when the process completes.
  12. Click OK.
  13. Click Select Application and select another application, such as CWS.
  14. Repeat steps 3 through 11 to update another application.