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myAvatar Appointment Scheduling configuration for Netsmart Telehealth

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There are two options when configuring appointment scheduling in a myAvatar-integrated Telehealth system. Only one can be chosen - both options cannot be utilized at the same time.

Prerequisite:

  • The provider associated with the event or service/appointment must be Telehealth enabled for successful appointment integration.
  • The client that is being scheduled for an appointment must have either a cell phone number or an email address on file.
► Service Code

Enable Netsmart Telehealth within the Service Codes form and schedule an appointment including that Service Code.

Configure Service Codes

  1. In myAvatar, search for Service Codes or go to Avatar PM > System Maintenance > System Definition > Service Code Maintenance > Service Codes.
  2. Is Telehealth Enabled? must be checked for any event that will be used as a telehealth appointment.
  3. Save the changes.

Schedule Appointment

  1. In myAvatar, choose Launch Scheduling Calendar or go to Avatar PM > Scheduling Calendar.
  2. Select the appropriate site, team and/or staff member for the appointment, then right-click within the calendar and select Add Appointment.
  3. Complete the fields to register a telehealth appointment:
    • Appointment Site must be telehealth-approved.
    • Service Code must be telehealth-enabled.
    • The Client chosen must have either an email address or a cell phone, or both, on file in myAvatar.
    • The Practitioner must be telehealth-enabled.
  4. Submit the appointment to display on the practitioner's Telehealth widget .
► Location Code

Enable Netsmart Telehealth within Registry Settings and Dictionary Update to select telehealth from the Location drop-down list when scheduling an appointment.

Configure Registry Setting

  1. In myAvatar, search for Registry Settings or go to Avatar PM > RADplus Utilities > Database Management > Registry Settings.
    • Narrow down the Registry Settings results by searching for the word telehealth.
  2. Select Enable Telehealth integration at the location level and ensure the Registry Setting Value is Y.
  3. Submit the Registry Settings form, and select OK to confirm this action.

Configure Dictionary Update

  1. In myAvatar, search for Dictionary Update or go to Avatar PM > RADplus Utilities > Dictionary and Table Maintenance > Dictionary Update.
  2. In the File drop-down, select Client.
  3. In the Data Element field, choose whether to search by Data Element Description or Data Element Number, then locate and select (10006) Location.
  4. Find the given Dictionary Code and/or Dictionary Value for the location where telehealth appointments are to be enabled
    • For example, I am configuring for the Dictionary Value East Campus which has a Dictionary Code of 1. If East Campus is chosen from the location drop-down when scheduling an appointment, the appointment will become telehealth-enabled.
  5. In the Extended Dictionary Data Element drop-down, choose (586) Is this a Telehealth location.
  6. In the Extended Dictionary Value (Single Dictionary) drop-down, choose Yes.

Schedule Appointment

  1. In myAvatar, choose Launch Scheduling Calendar or go to Avatar PM > Scheduling Calendar.
  2. Select the appropriate site, team and/or staff member for the appointment, then right-click within the calendar and select Add Appointment.
  3. Complete the fields to register a telehealth appointment:
    • Location must be telehealth-enabled.
    • Appointment Site must be telehealth-approved.
    • The Client chosen must have either an email address or a cell phone, or both, on file in myAvatar.
    • The Practitioner must be telehealth-enabled.
  4. Submit the appointment to display on the practitioner's Telehealth widget .
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