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AvatarAM NX Go Live Preparation Phase

Hardware Setup
  • Ensure all necessary hardware components are properly configured and connected to each Dosing station.
  • Test hardware peripherals such as printers and dosing machines to ensure seamless integration.
System Configuration
  • Configure security access to the new AM Report Suite form.
User Acceptance Testing (UAT)
  • Conduct a final round of UAT testing with a select group of end-users to validate system functionality and usability.
Documentation
  • Update user manuals, training materials, and standard operating procedures to reflect the changes introduced by the myAvatarAM NX solution.
  • Ensure all staff members have access to updated documentation and resources.
Communication
  • Communicate the upcoming go-live date and any pertinent information regarding the transition to all stakeholders, including staff, patients, and external partners.
  • Provide support channels for staff to report issues or seek assistance during the go-live process.
  • Determine rollout of the NX solution (i.e. designate one individual to begin dosing out of NX, or create action plan for program/facility rollout).
Contingency Planning
  • Develop contingency plans and protocols to address any unforeseen issues or disruptions during the go-live process.
  • Identify key personnel responsible for troubleshooting and resolving issues in real-time.
Training Reinforcement
  • Offer refresher training sessions or support materials to reinforce staff knowledge and confidence in using myAvatarAM NX.
Final System Check
  • Conduct a final system check to ensure all components are functioning correctly and ready for use in your LIVE environment.
Go Live Execution
  • Coordinate the official transition to the myAvatarAM NX according to the planned go-live date and time.
  • Monitor system performance and user feedback closely during the initial hours and days post-go-live.
  • Address any immediate issues or concerns that arise and provide ongoing support to staff as needed.
Post-Go Live Execution
  • Schedule a post-go-live evaluation to assess the overall success of the transition and identify areas for improvement.
  • Gather feedback from staff and users to inform future updates or enhancements to myAvatarAM NX and submit any innovation requests via NetsmartCONNECT.
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