About myAvatar Incident Tracking

myAvatar Incident Tracking is an add-on solution for clients. Its functionality is to track, report, and investigate any situation or occurrence that adversely affects the safety or well-being of clients, visitors, or the operation of a facility. Depending on the type or severity of a situation, myAvatar offers multiple workflows that you can use. Incident Tracking contributes to the Joint Commission, provides records for follow-up investigations, and ensures consistency in tracking incidents throughout the agency.

Incident Tracking is its own entity and is designed to be non-discoverable in the myAvatar EHR. This means that when you document incidents using Incident Tracking workflows those incidents are firewalled and not included in a client’s chart. This is especially valuable in the event incident reports are supporting a legal investigation.

Other benefits of using the Incident Tracking solution include transparency within an organization, improved client/staff experience, decreased frequency of incidents, and/or increased efficiency and team productivity.