Blade server installation
If you are using a blade server, the following installation steps may resolve problems encountered when trying to use myAvatar Signature. This procedure has not been fully tested or approved by Netsmart; it was developed by another Topaz customer.
A blade server is a server chasis that houses multiple thin, modular circuit boards known as "blades." Each blade is essentially a server dedicated to a single application, while the chasis enclosure provides the power, cooling, connectivity, and management.
On the Citrix Server
- Connect to the server via an RDP session.
- Start a command prompt, and type: net use.
- A list of mappings should display; ensure that COM1 is not in the list.
- Install SigPlus to COM1 by running the SigPlus installation software and choosing COM1 for the port.
- Change or modify the registry setting that stores connection information for serial connections:
- Look for HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\SERIALCOMM
- The Topaz device installed on the server connects to \\Device\Serial0 by default with Data value COM1; the COM1 value needs to be removed.
- If needed, create COM1 key and assign Data value COM1.
- The COM1 key is created after the net use command is applied correctly; this setting does not need to be modified, only verified.
- Copy the SigPlus.ini file (typically found in C:\Windows) to ALL user profiles on the Citrix server at C:\Documents and Settings\User\Windows.
- Save files to a network share.
- Publish DOS as an application on the Citrix server that is running SigPlus.
- Grant access to the DOS published application to all signature pad users.
On the Workstation
- Log onto the workstation with Administrator rights.
- Install SigPlusBSB to COM1 by running the SigPlusBSB installation software and choosing COM1 for the port.
- If you are using a serial pad instead of the BSB model, install SigPlus in place of SigPlusBSB.
- Restart the workstation.
- Log onto the workstation as a user.
- Copy the SigPlus.ini file to the user profile at C:\Documents and Settings\User\Windows.
- Run the published DOS application.
- Log onto a Citrix session as a user.
- Run net use in the published DOS session.
- A list of mappings should display.
- If the DOS window states that the connection will NOT be remembered, run net use /Persistent:YES (in the published DOS session).
- Run net use again in the published DOS session.
- The DOS window should state that the connection will be remembered.
- Log out of the Citrix session.
- Run the published DOS application.
- Run net use COM1: \\Client\COM1 (in the published DOS session).
- Test the signature application.
- Repeat steps 1-13 for ALL users using the signature pads per workstation.