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Manage User Direct Addresses in CareConnect Inbox

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The Trusted Agent can active and deactivate direct addresses for users. To manage direct addresses, complete the following steps. 

  1. In CareConnect Inbox, in the left panel, select System Admin.
  2. In the System Admin dialog box, select the Provisioning tab. 
  3. Type the name of the user and/or staff ID and click Search.
     
    • To deactivate the user's address, under Direct Address, clear the Provision checkbox next to their name.
    • To reactivate a previously deactivated user, select the Provision checkbox next to their name.

      Result: After you make a change in the Direct Addressing Provisioning dialog, a Review Changes window will appear on the top right.
       
  4. Click OK on Review Changes.  
  5. Click Provision Results. The address will automatically be provisioned and the user will automatically be shown as active in the right column of the search results pane.
  6. Click Cancel to exit the Organization Search dialog box.