Reject patients and documents in Physician Portal

Reject patients

1. in the Select Patients tab, select the patients you want to reject.
   Result: All orders of these patients are selected for rejection.
2. Select Reject Patients.
3. Choose a rejection reason from the Rejection Reason dropdown list. If you do not find the appropriate reason, select Free Text and type your reason in the Free Text field.
4. Select Process.
   Result: The documents for the rejected patient are removed from the Physician Portal, and the agency is notified of the reason.

Reject documents

You can reject multiple documents at once on the Select Documents tab or individual documents (one at a time) on the Review Documents tab.

1. On the Review Documents tab, choose the document you want to reject.
2. Select Reject Doc.
3. Choose a rejection reason from the Rejection Reason dropdown list. If you do not find the appropriate reason, select Free Text and type your reason in the Free Text field.
4. Select Process.
   Result: The document is removed from the Physician Portal, and the agency is notified of the reason.

Correct rejected orders in Homecare

In Homecare, the orders rejected via the Physician Portal appear in the Order Run they were linked to in Homecare. Rejected orders receive the status 'X' and are locked from editing for historical purposes. A new identical order with a new ID number is generated in place of the rejected order. You need to correct and approve this new order.

1. Log in to Homecare.
2. Generate the Orders Audit report for the rejected orders and, if needed, specify other criteria. The generated report shows the information on the rejected orders.
3. Make the appropriate corrections in clinical, patient, payer, or other information based on the reason you see on the report
   Note: If the order was rejected by mistake, do not make any changes.
4. Link the corrected order to an Order Run.
5. Review and approve the order.