Collections

Reading the Collections Windows

Patient>Services>Collections

The Collections window contains the Void Adj column that is available in both All and Open modes when voids are present. This column shows the amount of the voided transaction made against the original claim. The hint indicates the date of the voided transaction. Voided claims do not appear in their own line item in the Collections window. They appear on the original claim line item where you can see all transactions against an original claim in the same claim line item.

If you have payments or manual adjustments entered for a claim that is voided, the payments and adjustments remain on the balance of the original claim as a credit. You must manually adjust the credit balance as appropriate in Transactions>General>Collections/Patient or Collections/Remittance.

Collections Window

Patient>Services>Collections

Using the Patient Collections window, you can view all, open, or rebilled accounts receivable along with the payments, adjustments, and denial adjustments for the patient. You can reprint a claim as it was last printed. You can also reproduce a claim to reflect demographic changes or changes made to a claim through modifying the insurance code print variations or claim constants. However, this window cannot be used to reproduce a claim with the modified financial information.

Working with Claims, Payments, and Adjustments for a Patient

1.	In the Patient component, select a patient.

2.	Go to Services>Collections.

3.	Select the appropriate pay source.

4.	Select one of the following radio buttons:

•	All – To view all claims, payments, and adjustments for a patient.

•	Open – To view only open claims, payments, and adjustments for a patient.

•	Rebilled – To view only rebilled claims for a payer.

5.	Select the appropriate claim.

The corresponding payments, adjustments, and denial adjustments are shown for this claim.

6.	To reprint claims as they were last printed, click Reprint.

7.	To regenerate claims with the updated information, click Reproduce.

Note: Prior to reproducing a claim, make the needed changes to demographic information. If you select to print in the insurance code, the print date is updated with the new date of reproducing the claim.