Enter claim denial information for patients

Path: Patient>General>Payers Denial Information

1. Go to Patient>General>Payers Denial Information.
2. In the left section of the window, select the primary payer for whom to report claim denials from other payers for the patient.
3. In the right section of the window, add a new row.
4. In the Other Payer field, select patient's payers for whom claims are denied. The other payer's claim denial is reported in the HIPAA files to the primary payer selected on the left section, if the payer requires this information.
5. Enter the date when the payer selected in the Other Payer field denied a claim.
6. Enter the denied amount of the claim.
7. Enter the denial code if it is included in the payer's denial form for a claim, up to 15 characters.
8. Enter the start date on which you want denial information to be written to claims in the HIPAA files.
9. Enter the end date to write denial information to claims in the HIPAA files, if necessary.
   1. If you want to have the denial information write to multiple claims for the selected patient, you can extend the end date.
   2. If you leave this field blank, denial information will be written to all claims that you bill as of the effective date, until you enter an end date.
10. Press Tab to add new lines and follow steps 2 - 9 to define more payers, if necessary.
11. Save your changes.